Last Updated: [November 2024]

At Nevlul Flooring, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with us, including through our website, nevlulflooring.net. It also outlines your rights under U.S. and European Union (EU) privacy laws.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information
We may collect personal information that identifies you directly, including:

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Payment details (processed securely by third-party providers)

Non-Personal Information
For statistical and operational purposes, we may collect non-personal information, such as:

• Browser type and version
• Device type
• Operating system
• IP address
• Geolocation data (if enabled)
• Website usage data (e.g., pages visited, time spent on the site)

Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and gather insights about website performance. Cookies help us:

• Remember your preferences and login details
• Monitor site performance
• Deliver personalized advertisements and content

You can manage or disable cookies through your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and deliver our products and services
• To communicate with you about orders, inquiries, and promotions (with your consent)
• To personalize your experience on our website
• To improve our website, products, and services through data analytics
• To comply with legal obligations

Legal Basis for Processing (EU Users)
Under the GDPR, we process your personal information based on the following legal grounds:

• Contractual necessity: To fulfill orders or provide requested services
• Legitimate interests: To improve our services and secure our website
• Consent: For sending promotional messages or using non-essential cookies (you can withdraw your consent anytime)
• Legal compliance: To adhere to applicable laws

3. Sharing Your Information

We do not sell, rent, or trade your personal data. However, we may share your data with trusted third parties for specific purposes:

• Service providers: Payment processors, shipping companies, IT service providers, and marketing platforms
• Legal obligations: To comply with applicable laws, regulations, or legal proceedings
• Business transfers: In case of a merger, acquisition, or sale of assets

Third-party providers are obligated to use your data only as necessary to perform their services and must comply with strict data protection laws.

4. Data Protection and Retention

We take reasonable technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure, including:

• SSL encryption for data transmission
• Secure servers and restricted access to personal data
• Regular malware scanning and cybersecurity measures

Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

5. International Data Transfers

If you are located in the EU, your data may be transferred outside the EU, including to the United States, where our servers and third-party providers are located. We use Standard Contractual Clauses (SCCs) or other legal mechanisms to ensure your data is protected when transferred internationally.

6. Your Rights

U.S. Privacy Rights
Under the California Online Privacy Protection Act (CalOPPA), you have the right to:

• Know what personal data is being collected and how it is used
• Access or request the deletion of your personal information

EU Privacy Rights (GDPR)
If you are located in the EU, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccuracies in your data
• Erasure: Request deletion of your data (“right to be forgotten”)
• Restrict processing: Limit how your data is used
• Data portability: Request your data in a portable format
• Withdraw consent: Opt-out of marketing communications or other data uses requiring consent

To exercise these rights, contact us at info@nevlulflooring.net or call (610) 235-1837.

7. Cookies and Opt-Out Options

You can control how cookies are used:

• Adjust your browser settings to block cookies
• Visit the Network Advertising Initiative or Google Ads Settings to manage advertising preferences

8. Children’s Privacy

We do not knowingly collect personal information from children under 13 years old (or under 16 years old in the EU). If we learn we have inadvertently collected such data, we will delete it promptly.

9. Compliance with U.S. Laws

CAN-SPAM Act
To comply with the CAN-SPAM Act, we ensure:

• Emails clearly identify the sender and purpose
• Opt-out/unsubscribe options are available in every email
• We honor opt-out requests promptly

CalOPPA
Under CalOPPA, we will:

• Provide a conspicuous link to this Privacy Policy on our homepage
• Notify users of any policy changes on this page

COPPA
We comply with the Children’s Online Privacy Protection Act by not marketing to children under 13 or collecting their information.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Updates will be posted on this page, with the “Last Updated” date clearly indicated.

11. Contact Us:

If you have any questions about this Privacy Policy or your personal data, please contact us:

Nevlul Flooring
Email: info@nevlulflooring.net
Phone: (929) 886-4664 & (610) 235-1837 
Website: www.nevlulflooring.net

We are committed to safeguarding your privacy and providing transparency in how your data is handled.